IT Help Desk Assistant
secure
Microsoft Copilot StudioSupervised Autonomyit-operations
Handles tier-1 IT support requests including password resets, software access requests, and common troubleshooting. Escalates complex issues to human agents.
Risk Assessment
45
/ 100
MEDIUM RISK
Moderate risk level. Monitor and address when possible.
2
Excessive Permissions
2
Sensitive Data Access
0
Privilege Escalation
Agent Overview
4
Tools Available
2
Data Sources
0
Active Alerts
92%
Compliance Score
3
Connected APIs
379d
Since Modified
Owner: kevin.brown@acme.com
Team: IT Support
Created: 10/1/2024
Last Modified: 12/18/2024
Available Tools (4)
| Tool Name | Type | Permissions | Risk Level ↓ | Usage (24h) | Status |
|---|---|---|---|---|---|
Password Reset Reset user passwords in Active Directory | action | writeexecute | high | 2,800 | |
Ticket Lookup Search and retrieve IT support tickets | query | read | low | 45,000 | |
Knowledge Base Search Search internal IT knowledge articles | query | read | low | 38,000 | |
Ticket Update Update ticket status and add notes | action | readwrite | low | 32,000 |
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