Customer Service Copilot
secure
Salesforce AgentForceSupervised Autonomycustomer-facing
Handles tier-1 customer support queries across chat and email channels. Accesses customer history, order status, and knowledge base to resolve issues. Escalates complex cases to human agents.
Risk Assessment
48
/ 100
MEDIUM RISK
Moderate risk level. Monitor and address when possible.
2
Excessive Permissions
2
Sensitive Data Access
0
Privilege Escalation
Agent Overview
5
Tools Available
2
Data Sources
0
Active Alerts
94%
Compliance Score
3
Connected APIs
379d
Since Modified
Owner: sarah.chen@acme.com
Team: Customer Success
Created: 8/1/2024
Last Modified: 12/18/2024
Available Tools (5)
| Tool Name | Type | Permissions | Risk Level ↓ | Usage (24h) | Status |
|---|---|---|---|---|---|
Refund Processing Initiate refund requests for eligible orders | action | writeexecute | high | 3,200 | |
Case Lookup Search and retrieve customer support cases | query | read | low | 185,000 | |
Order Status Check order status and shipping information | query | read | low | 95,000 | |
Knowledge Search Search internal knowledge articles and FAQs | query | read | low | 142,000 | |
Case Update Update case status, add notes, and close cases | action | readwrite | low | 78,000 |
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